Vigilance and Pharmacovigilance Hotline Services
24/7 support for adverse event reporting and medical inquiries
Emergencies don't sleep and neither does our support. The One Vigilance hotline is open 24/7 all year round, providing dedicated pharmacovigilance support for adverse event intake, medical inquiries, and product complaints.
What are Vigilance & Pharmacovigilance Hotline Services?
Pharmacovigilance hotline services provide round-the-clock, dedicated support for the intake and management of adverse event reports, medical inquiries, and product complaints. These services ensure that no safety report goes unrecorded and that all cases are handled with urgency and regulatory precision.
Our hotline services include:
- 24/7/365 availability: Continuous coverage for adverse event reporting and medical inquiries, including weekends and holidays.
- Multilingual support: Trained professionals who can handle calls in multiple languages to serve global markets.
- Adverse event intake: Structured case intake processes to capture all relevant safety information accurately.
- Medical inquiry handling: Providing compliant responses to healthcare professionals and patients.
- Triage and escalation: Rapid assessment and routing of urgent cases to appropriate pharmacovigilance teams.
- Product complaint management: Capturing and forwarding product quality complaints to the relevant quality teams.
Why are Pharmacovigilance Hotline Services essential?
Always available
Emergencies don't sleep — our 24/7 hotline ensures adverse events are captured at any time, day or night.
Regulatory compliance
Meet regulatory obligations for accessible reporting channels and timely case intake.
Patient safety
Immediate capture and escalation of safety reports helps protect patients and enables rapid risk assessment.
Global reach
Multilingual support ensures patients and HCPs can report in their preferred language.
Rapid response
Structured triage ensures urgent cases are escalated immediately for timely processing.
How can we help?
QbD Group's pharmacovigilance hotline services provide comprehensive, always-on support for your safety operations:
Dedicated hotline setup
Establishing branded, product-specific hotlines with trained pharmacovigilance professionals.
24/7/365 coverage
Continuous availability for adverse event reporting, medical inquiries, and product complaints.
Multilingual capabilities
Supporting global markets with professionals fluent in multiple languages.
Structured case intake
Capturing all relevant safety information using standardized, regulatory-compliant processes.
Triage and escalation
Rapid assessment and routing of urgent cases to ensure timely processing and reporting.
Medical inquiry response
Providing accurate, compliant information to healthcare professionals and patients.
Why QbD Group
Your trusted partner
Choosing QbD Group for pharmacovigilance hotline services ensures:
Uninterrupted coverage
24/7/365 availability with no gaps in service, including holidays and weekends.
Trained professionals
pharmacovigilance-experienced staff who understand regulatory requirements and case processing.
Multilingual expertise
global language coverage to serve diverse markets and patient populations.
Seamless integration
hotline services that connect directly into your pharmacovigilance workflow and safety database.
Scalable capacity
flexible staffing models that adapt to your call volumes and product portfolio needs.
Let's talk Pharmacovigilance
From QPPV services to signal management, our safety experts are ready to support your pharmacovigilance needs.